Frequently asked questions

Here you'll find answers to the most common questions. If you do not find the answer to your question, do not hesitate to contact us.

Do we have a notice period?

No, we do not have a notice period. However, our cancellation policy applies. Free cancellation up to 72 non-holiday hours before the start of the session.

Can you add an extra service on a single occasion?

Yes, it is fine. Get in touch as soon as possible and we will extend the cleaning time so the cleaner has time for this. Depending on the choice of extra service, possible preparations may be needed.

What do I need to think about before my window cleaning?

Don't forget to remove any objects from the windowsill.
Inform us about broken windows or if special tools are needed to split windows to clean the window panes.
For safety reasons, work with a fall height of more than 2 meters is not performed.

What do I need to think about before the move out cleaning?

Defrost the fridge and freezer.
Remove the inner glass of the oven, kitchen fan and valves if you want us to clean them.
Inform us about broken windows or if special tools are needed to divide windows to clean between.
As standard, we do not clean the inside of the tiled stove.
Cleaning of the blinds are not included.

What about public holidays?

We do not work on public holidays. If you have a cleaning session scheduled on a holiday, this cleaning will automatically get canceled.

You are welcome to contact us if you want a new time in connection with the original cleaning time and we will do our best to find you a new time. However, we cannot guarantee that your original cleaner is available.

What do you do if the new owner is not satisfied with the cleaning?

We recommend that you book the move out cleaning at least 1 day before the new owner moves in, so that you as the customer of the service can inspect and that we together have time to book an appointment to correct any misunderstandings or mistakes. We offer a satisfaction guarantee where we fix all defects that are reported within 24 hours after the new owners move in.

Is it the same cleaner every time?

We book the cleaning with the same cleaner on every occasion. In the event of illness or vacation, we always strive to be able to offer a substitute.

What kind of insurance do you have?

We have two important insurance policies for our day-to-day operations. One is liability insurance that ensures that we can compensate for damage we have caused up to a value of SEK 10 million. The other insurance is accident insurance that ensures compensation to our staff if they have an accident during a work shift. This insurance also covers the staff on the way to and from work.

Cancellation & rescheduling policy

Of course we appreciate if you cancel the cleaning well in advance. However, you have the right to cancel/reschedule free of charge up to 72 non-weekend hours before the start of the session. With shorter notice, half the price will be charged according to the agreement. Note that the RUT-deduction can´t be applied to this cost.

Note: Cancellation must be made to our support number 070-791 32 95 or to info@tidy.nu to be valid.

Can you clean inside drawers and cupboards?

It is not included as standard on the checklist for deep cleaning, but we can of course add this. Contact us with the number of drawers, and if there will be items that need to be removed, and we will add extra time for this.