Frequently asked questions
Here you'll find answers to the most common questions. If you do not find the answer to your question, do not hesitate to contact us.
Can I cancel a single session?
Yes! Please contact us as soon as possible, but at least 72 non-weekend hours before the cleaning occasion you wish to cancel.
About debitation
We charge for a minimum of 2.5 hours per session and the invoice is sent out the month after the cleaning has been performed.
What does the satisfaction guarantee mean?
We fix all errors and deficiencies free of charge. The guarantee applies provided that we are notified via e-mail, preferably with a picture attached, no later than 72 hours after cleaning.
What do I do if someone in the family gets sick the same day we have cleaning/window cleaning?
In case of cancellation/rebooking within 72 hours from the start of the session, we charge for the cleaning, according to our cancellation rules.
However, we are grateful if you let us know about possible illness. If you are at home and ill with a contagious disease when the cleaner arrive, and have not notified us, we reserve the right to interrupt the cleaning and charge full price.
What cleaning products do I need to have at home?
You need to have cleaning products for floors, bathrooms, all-purpose cleaners, polishes for shiny surfaces and a stronger detergent if you have any ingrained dirt or any area that needs extra care.
Can I choose how long the cleaning should take?
The time estimate we have is based on our checklist. It is possible to remove steps from the checklist to shorten the time and we can also do as much as possible in the time you specify. Please note that in such arrangements, we most likely do not have time to achieve a good result in all rooms and our satisfaction guarantee does not apply.
Do you clean at high heights?
The cleaners only clean as high as they can reach with the help of a footstool/small ladder. Higher heights need to be pre-ordered as we need to send 2 cleaners for safety reasons. A longer ladder then needs to be available.
How long does a move out cleaning take?
As the time for a move out cleaning varies depending on the circumstances, we do not set an end time, but contact you 1 hour before the cleaning is finished so that you have the opportunity to inspect the home while we are on site and can fix any misunderstandings and errors.
What happens if my cleaner gets sick?
We always try to notify you as soon as we know that your cleaner has become ill. We strive to always be able to offer a substitute at your regular time or a new time as close to the regular time as possible. We will never send any other person to you without having conveyed this. However, it is not always possible for us to offer a new cleaning time, which is why we reserve the right to cancel individual cleaning sessions in the event of illness.
Do you clean behind oven/fridge?
We do not pull out any appliances or furniture. You need to pull these out yourself so that we can clean behind them.
Can I keep furniture in the house?
We assume that the home is emptied of furniture and objects. If you still have furniture, this needs to be informed at the time of booking.
What do I need to prepare for the cleaning?
Make sure that all cleaning equipment is available, and that there are no things lying on the floor or scattered around the home. Removal of items is not included as standard in the checklist but is counted as an extra service and requires additional time.
Contact us
Contact the office during our opening hours on weekdays between 09.00 – 17.00.
Phone
Weekdays between 09:00-17:00
Support
Weekdays between 06:30-17:00 for active customers
Are you interested in working with us
General questions