Rescheduling and cancellation policy

Below we list what applies to rescheduling and cancellation of services via Tidy.nu

If you need to cancel or reschedule a cleaning, we always appreciate being informed well in advance. However, as long as you cancel or reschedule more than 72 hours (on weekdays) before the cleaning was scheduled to start, you will not be charged in any way. If you cancel/reschedule your cleaning with less than 72 hours’ notice, you will be charged 50% of your usual hourly rate per scheduled hour (to cover the cleaners salary). Do note that the RUT-deduction can´t be applied to this cost.

If you cancel immediately after a weekend / red day, you must contact us no later than 5 pm the day before the start of the weekend. This because we do not check the phone on weekends / red days.

Note: Cancellation must be made to the specified number 070-791 32 95 to be valid.

If canceled when the cleaner have arrived, the full price will be charged. Note that this cost is not valid for RUT deductions. We have these rules to be able to cover our staff’s salaries as it is difficult to offer them a new cleaning at short notice.

FAQ regarding cancellation

How do I cancel?

Cancellation of individual cleaning occasions must be made to phone number 070-791 32 95. This is our on-call number where you can always reach us between the hours 06:30 – 17:00 during weekdays. The phone is checked 06:30 every weekday morning.

If the cancellation is made in any other way, we cannot give any guarantee that the cancellation will reach us in time and therefore cancellations made by e-mail or to a telephone number other than 070-791 32 95 are considered invalid. We reserve the right to fully charge you for a cleaning when a cancellation is made to any channel other than our on-call number.

What do I do if someone in the family gets sick the day we have cleaning?

In case of cancellation or rebooking within 72 hours from the start of the session, we charge for the cleaning, according to rules mentioned above.
However, we are grateful if you let us know about eventual illness or case people are at home during the cleaning.

If you are at home and ill with a contagious disease when the cleaner arrived, and have not notified us of this, we reserve the right to interrupt the cleaning and charge in full.

My cleaner gets sick – what happens?

We always try to notify you as soon as we know that your regular cleaner has become ill. We strive to always be able to offer a substitute on your regular time or a new time as close to regular time as possible. We will never send another person to you without having conveyed this. However, we do not always have the opportunity to offer a new cleaning time, which is why we reserve the right to cancel individual cleaning sessions in the event of illness.

My cleaning is on a red day

We do not work on Midsummer Eve, Christmas Eve, New Year’s Eve or Red Days. If one of your cleaning occasions is scheduled on such a day, the cleaning occasion will automatically be canceled.
Of course you are welcome to contact us if you want a new time in connection with the regular day and we will do our best to arrange this. However, we cannot guarantee that your regular cleaner / maid is available.

What is your notice period?

72 hours before the next cleaning session.

Can I cancel one time occasions?

Yes you can. Feel free to contact us as soon as possible but at least 72 hours before the cleaning opportunity you wish to cancel.