Rescheduling and cancellation policy

Below we list what applies to rescheduling and cancellation of services via Tidy.nu

If you need to cancel or reschedule a cleaning, we always appreciate being informed well in advance. However, as long as you cancel or reschedule more than 72 hours (on weekdays) before the cleaning is scheduled to start, you will not be charged in any way. If you cancel/reschedule your cleaning with less than 72 hours’ notice, you will be charged 50% of your usual hourly rate per scheduled hour (to cover the cleaners salary). Do note that the RUT-deduction can´t be applied to this cost.

Note: Cancellation must be made to the specified number 070-791 32 95 to be valid.

If canceled when the cleaner have arrived, the full price will be charged. Note that this cost is not valid for RUT deductions. We have these rules to be able to cover our staff’s salaries as it is difficult to offer them a new cleaning at short notice.

FAQ regarding cancellation

Did not find the answer to your question? You are always welcome to contact us at info@tidy.nu or 010-516 39 00